Refund and cancellation terms

Refund eligibility

Fees paid for audit engagements may be refunded in full or in part when cancellation occurs under the conditions below. Website form submissions alone do not create a payable engagement.

Timeframe

Cancellation notices must be emailed to hello@platformdataconnect.digital. The notice date is the business day we receive the email during Taiwan banking hours.

Full refund

If you cancel more than ten business days before the agreed field-start date, and no substantive document review has begun, deposits are refunded in full.

Partial refund

If you cancel between five and ten business days before field start, or after document review has begun but before on-site interviews, we retain 40% of the total engagement fee for preparation already performed and refund the remainder of sums paid.

Non-refundable items

After field interviews have started, fees for work completed are non-refundable. Third-party costs expressly approved by you (for example, courier of sealed evidence) are non-refundable once incurred. Retainer hours already delivered are non-refundable.

Work already started

Time spent on evidence review, sampling design, draft writing, and interviews is billed against the engagement fee. Unused portions of fixed fees after early termination may be refunded only to the extent not consumed by completed work, as documented in a closing note.

Deposits

A typical 40% deposit reserves the start window. Deposits follow the full and partial refund rules above.

Rescheduling

One reschedule with at least seven business days’ notice is usually accepted without fee, subject to availability. Later reschedules may incur a rescheduling charge of up to 15% of the engagement fee to cover re-booked travel and displaced capacity.

No-shows

If agreed interview participants fail to attend without notice and the day cannot be used productively, that field day is charged as delivered.

Refund process and method

Approved refunds are processed within fifteen business days to the original payment method or bank account used for the invoice. Contact hello@platformdataconnect.digital or +886-5-727-3232 to request a refund review. Include the engagement reference and reason for cancellation.

Exceptions

If Platform Data Connect cancels an engagement for reasons other than client breach, you receive a full refund of sums paid for undelivered work. Force majeure events may pause timelines without automatic refund; we will propose a revised window or termination with partial refund for unfinished portions.